Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of sf Ramires

sf Ramires

August 21, 2025

5  out of  5
rating by sf Ramires
"Lizbeth balleno muy amable la recomiendo"
We responded:
"Gracias por tomarse el tiempo para compartir sus opiniones. ¡Nos alegra saber que está satisfecho con el servicio en nuestra oficina de State Farm! Si alguna vez tiene alguna pregunta o necesita ayuda, ¡estamos aquí para ayudarle! Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! -Hasselbring State Farm Insurance Dundee, Il"
Profile photo of milagros Flores

milagros Flores

August 21, 2025

5  out of  5
rating by milagros Flores
"Bella hermosa"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our Dundee, Il State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Hasselbring State Farm Insurance Dundee, Il"
Profile photo of Matthew Lencioni

Matthew Lencioni

August 21, 2025

5  out of  5
rating by Matthew Lencioni
"Marlene was super helpful in quickly helping my fiancé and I get renters insurance for our new apartment as well as insurance for the engagement ring! Would highly recommend her to anyone."
We responded:
"Thank you for the 5 star review! Glad to hear you had a good experience with us obtaining renters insurance and insurance for your engagement ring! We really appreciate your business. -Hasselbring State Farm Insurance Dundee, Il "
Profile photo of Esperanza Hurtado

Esperanza Hurtado

August 18, 2025

5  out of  5
rating by Esperanza Hurtado
"Lizbeth Balleno Excelente Servicio. Es sentirse en familia y con seguridad."
We responded:
"Thank you for the 5 star review and for joining our State Farm family! -Hasselbring State Farm Insurance Dundee, Il"
Profile photo of Brayan Morales

Brayan Morales

August 15, 2025

5  out of  5
rating by Brayan Morales
"Lizbeth"
We responded:
"Thank you for the 5 star review of Lizbeth and our State Farm office! -Hasselbring State Farm Insurance East Dundee, Il "
Profile photo of Erica Monroy

Erica Monroy

August 15, 2025

5  out of  5
rating by Erica Monroy
"The staff at this State Farm location was always so nice and friendly, always very helpful. Thank you so much everyone, I enjoyed being insured by you guys!"
We responded:
"Thank you Erica! We appreciate your 5 star review and look forward to taking care your State Farm Insurance needs for years to come :) -Hasselbring State Farm Dundee, Il"
Profile photo of James Walker

James Walker

August 13, 2025

5  out of  5
rating by James Walker
"Very good and helpful service. They all go out there way to help!"
We responded:
"Thank you for the review James! Happy to have you be a part of our office with State Farm! -Hasselbring State Farm Insurance"
Profile photo of Raúl Bahena

Raúl Bahena

August 7, 2025

5  out of  5
rating by Raúl Bahena
"Me ofrecio un servicio bueno, los recomiendo"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Hasselbring State Farm Insurance"
Profile photo of anita H

anita H

August 6, 2025

5  out of  5
rating by anita H
"I called yesterday to State Farm and Gloria was very helpful with giving me all the information I needed to submit to get a quote! She had excellent customer service and she surpassed my expectations! Thank you Gloria for making my experience great at State Farm."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! -Hasselbring State Farm Insurance"
Profile photo of Katherine Campuzano

Katherine Campuzano

July 30, 2025

5  out of  5
rating by Katherine Campuzano
"Marlene was such a great help! Always a pleasure to work with her."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Hasselbring State Farm Insurance"
Profile photo of Hector Aguilar

Hector Aguilar

July 29, 2025

5  out of  5
rating by Hector Aguilar
"Great experience , and exceptional service . Thanks to Marlene and the team."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Hasselbring State Farm Insurance"
Profile photo of Alejandra Cabral

Alejandra Cabral

July 29, 2025

5  out of  5
rating by Alejandra Cabral
"Lizbeth y Mariane son las mejores personas que me an tocado excelente servicio siempre me ayudan en cualquier situación que necesite o pregunta que tenga gracias a ellas mi carro está seguro 🫶🏻"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Hasselbring State Farm Insurance"
Profile photo of Dariana Martinez

Dariana Martinez

July 29, 2025

5  out of  5
rating by Dariana Martinez
"Marlene at State Farm was so helpful! She replied quickly and made the whole process easy for me. Great experience!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! -Hasselbring State Farm Insurance"
Profile photo of Brian Lane

Brian Lane

July 25, 2025

5  out of  5
rating by Brian Lane
"Marlene Borges gave amazing customer service helped me out fast got me exactly what I needed for a great price highly recommend"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. -Hasselbring State Farm Insurance"
Profile photo of Alex Guijarro

Alex Guijarro

July 25, 2025

5  out of  5
rating by Alex Guijarro
"Had an issue with my policy which Marlene was able to get resolved quickly and smoothly. Great service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! -Hasselbring State Farm Insurance"
Profile photo of Cole McDew

Cole McDew

July 25, 2025

5  out of  5
rating by Cole McDew
"Lizbeth was great, especially for a new customer who needed to come over to get new car insurance and gave me exactly what I needed, a lower rate with the same policy."
We responded:
"Thank you for taking the time to write a review about your experience! Glad to hear you received a better rate with State Farm! -Hasselbring State Farm Insurance"
Profile photo of Conei Juanchi

Conei Juanchi

July 23, 2025

5  out of  5
rating by Conei Juanchi
"Lizbeth Balleno was a great help with all my needs and questions"
We responded:
"Thank you for the 5 star review :) Lizbeth is great! -Hasselbring State Farm Insurance"
Profile photo of Sergio Poot

Sergio Poot

July 22, 2025

5  out of  5
rating by Sergio Poot
"The experience was good and the service from Lizbeth balloon great thanks for everything"
We responded:
"Thank you Sergio! Appreciate your review and the kind words about Lizbeth! -Hasselbring State Farm Insurance"
Profile photo of RICARDO BARRERA

RICARDO BARRERA

July 21, 2025

1  out of  5
rating by RICARDO BARRERA
"Terrible service, vey unprofessional, I called the office and the Branch Manager Pam sent me to the service representative Lizbeth which argued instead of making things right, I requested to ask to the owner of the franchised and they said he was on vacation and could not get back to me until a few weeks, they said “we are here for you” no way, safe yourself trouble and just go somewhere else to take care of your family, home and cars."
We responded:
"This issue you are referring to is an issue with your mother's policy and an Enterprise car rental reservation she made. To address a few things with your review. I was on vacation and took a total of 4 days off work. It was never going to be "three weeks" before we got back to you. Second, you are not a customer here, your mother is- The issue she was having was resolved and she called the very next day to thank us and to address the misunderstanding. Lastly- my staff- they are willing and able to do anything that I can. Lizbeth had been helping your mother since she is more comfortable speaking Spanish. We will continue to provide excellent customer service to our customers including your mother. -Hasselbring State Farm Insurance"
Profile photo of cindy salazar (nolimitcindy)

cindy salazar (nolimitcindy)

July 16, 2025

5  out of  5
rating by cindy salazar (nolimitcindy)
"lizbeth was amazing, she even gave me extra information! recommend her!"
We responded:
"Thank you for the kind 5 star review! We are happy to have you as a customer :) -Hasselbring State Farm Insurance Agency "
Profile photo of Flavia Martinez

Flavia Martinez

July 10, 2025

5  out of  5
rating by Flavia Martinez
"Lizbeth Balleno es muy aren’t a y buena con nosotros los clientes gracias Lizbeth por su paciencia y apoyo dimensions le bendiga por el buen servicio que ofrece para State Farm 👏👏🥰🥰🙏🙏"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! -Hasselbring Insurance Agency East Dundee, Il"
Profile photo of Cliff Fan

Cliff Fan

June 26, 2025

5  out of  5
rating by Cliff Fan
"Lizbeth excellent service"
We responded:
"Thank you for the 5 star review! -Hasselbring State Farm Agency"
Profile photo of Vizarro Várela

Vizarro Várela

June 23, 2025

5  out of  5
rating by Vizarro Várela
"Pamela muy buena gente"
We responded:
"Thank you for the kind review about Pam :) She has over 35 years of State Farm experience and has many loyal customers. -Hasselbring State Farm Agency"
Profile photo of Anibal Berrios

Anibal Berrios

June 17, 2025

5  out of  5
rating by Anibal Berrios
"Marlene, gracias por tu buen servicing! MUY AMABLE"
We responded:
"Thank you for the review!! We really appreciate it! -Michael Hasselbring State Farm Insurance "
Profile photo of Joel Guevara

Joel Guevara

June 3, 2025

5  out of  5
rating by Joel Guevara
"Lizbeth balleno es may paciente y explica todo muy perfecto"
We responded:
"Thank you Joel! Appreciate the review about Lizbeth! She is excellent! "